Privacy Policy

Last updated: January 31, 2026

This Privacy Policy explains how AEROFLAKE (“we”, “us”, “our”) collects, uses, and protects
personal data when you contact us through our website.

1. Data Controller

AEROFLAKE
Email: sales@aeroflake.com

2. Personal Data We Collect

When you submit a request via our contact form, we may collect:

  • Full name
  • Company name
  • Email address
  • Phone number (optional)
  • Message content (including technical information you choose to provide)

3. Purpose of Processing

We process your data to:

  • Respond to your request and communicate with you
  • Provide aircraft spare parts, exchange and repair support
  • Handle AOG / urgent operational support requests
  • Maintain internal follow-up of customer requests

4. Legal Basis

We process your personal data based on our legitimate interest in responding to business requests,
and/or based on your request when you contact us.

5. Data Retention

We keep your data only as long as necessary to handle your request and related follow-up.
As a general rule, contact requests are retained for up to 36 months, unless a longer retention is required
for contractual, legal, or regulatory purposes.

6. Data Recipients & Transfers

We do not sell your personal data. Your data is accessed only by authorized persons within AEROFLAKE and may be processed by
our service providers strictly for operational purposes (e.g., website hosting and email delivery).

Our website is hosted by IONOS (EU). We do not intentionally transfer your personal data outside the European Economic Area.

7. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration,
disclosure, or destruction (access control, anti-spam measures, and secure hosting environment).

8. Your Rights

Under applicable data protection laws, you may have the right to request access, rectification, erasure, restriction,
or objection to the processing of your personal data.

To exercise your rights, contact us at:
sales@aeroflake.com

9. Cookies

Our website may use essential cookies required for basic functionality and security.
If analytics or marketing cookies are enabled in the future, this policy will be updated accordingly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.